Sales, Service, Storage
We do it all!

Bristol Sales Centre: 01454 632332

Sales, Service, Storage

Bristol Sales Centre: 01454 632332
Frequently asked questions


Do you have a question? Here are a few we get asked frequently!

Q. Do I need to register to bid on-line?

A. Yes, you are required to register on i-Bidder using a valid credit/debit card

Q. Do I have to pay a deposit to bid on-line?

A. Yes, but they do have to be with us in writing or by email no later than 4.00pm on the Tuesday prior to the sale. You can also leave commission bids on i-bidder.

Q. Can I leave commission bids?

A. Yes, but they do have to be with us in writing or by email no later than 4.00pm on the Tuesday prior to the sale. You can also leave commission bids on i-bidder.

Q. Do you dispatch items sold on i-Bidder?

A. No it would be impossible to arrange the amount of couriers required and to sort out the costs. We are happy to package/palletise items on request for collection by your couriers free of charge but will only label items for delivery to you, no-one else.

Q. Do you recommend any couriers?

A. No, we deal with so many and the costs vary depending on the size and weight of items this would be impossible to do.

Q. Do I need to register to bid in person at your live auctions?

A. Yes, we will need proof of identity like a passport, utility bill or driving licence. Once you have registered it is not necessary to bring the identification with you, you just fill out the form and are given a new paddle number for every auction.

Q. Can I pay for the items I win during the auction or do I have to wait until the auction has finished?

A. Normally you can pay and clear during the auction, but if the item is a large piece of furniture for example it may be necessary to wait until the auction has finished.

Q. If I cannot pay on the day of the auction how long do I have to pay and collect?

A. With all our auctions, whether live in the room or on i-Bidder, payment must be received no later than 12noon on the Thursday directly after the auction. Unfortunately if payment is not received by this time you can be banned from all of our future auctions and if bidding on i-bidder you will be marked as banned and other auctioneers using this site can check why you have been banned. Clearance in person is no later than 2.00pm on the Friday following the auction unless agreed with the auctioneers.

Q. Do I have to pay for a catalogue?

A. You can download and print our catalogues from our website at If you cannot do this you can purchase catalogues on viewing day and sale day from the office. The current cost is £3.00. The majority of our sales are listed on i-bidder, where you can view and print as well.

Q. What payments do you take?

A. We accept cash on collection, bank transfers, debit and credit cards in person only. We no longer accept cheques unless cleared prior to the auction and authorised by the auctioneers.

Q. Can I have my items valued and if so how much does it cost?

A. We can value your items either in your home/premises free of charge. We always make an appointment that is suitable for you. If you want your items valued for insurance or probate we do make a small administration charge.

Q. Can I just bring items in for you to sell at any time?

A. No we now run an appointment system. Just give us a call and we will make an appointment for you.

Q. Can I put a reserve on?

A. Yes, we are happy to accept reserves. We just need to know if it is a fixed reserve, you will not sell for less than this price, or whether it is at the auctioneers discretion, this usually means we will accept a bid at 10% lower than the actual reserve.

Q. If I put an item in to sell in your auction and it sells when will I receive the proceeds?

A. We usually pay out 7 working days after the auction.

Q. If my item doesn’t sell, what happens next?

A. We give you a choice. If you have reserve on the item you can lower or remove this And we can re-enter the item in the next suitable auction or you can simply take the item away.